Shipping Policy

At Danora, we understand that when you order something to improve your sleep, you want it delivered reliably and without complications. We work with trusted shipping partners to ensure your order arrives safely and as quickly as possible.

Shipping & Tracking

Danora ships using established and reliable carriers.

Shipping rates and delivery timeframes vary depending on your location and the shipping method selected at checkout. Once your order has shipped, you will receive a confirmation email with tracking details. This tracking confirmation serves as proof that your order is in transit.

Delivery estimates are provided as guidelines and are not guaranteed.

International Shipping

We ship worldwide.

International delivery times vary depending on destination country and local customs procedures. Please note that customs inspections, import duties, taxes, and delays caused by local authorities are outside of our control and are the responsibility of the recipient. Customs-related delays or fees do not qualify for refunds, returns, or chargebacks.

Missing, Damaged, or Not Received Orders

If your order arrives damaged or an item is missing, you must contact us within 7 days of the recorded delivery date. Please include your order number, a description of the issue, and clear photo evidence where applicable.

Damage to outer packaging alone does not qualify for a refund or replacement if the product itself remains intact and usable.

If tracking information shows the order as delivered, responsibility transfers to the recipient at that point. In such cases, customers must file a claim directly with the shipping carrier and provide proof of loss. Claims reported more than 7 days after delivery are not eligible for review.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us within 12 hours of placing it.

Once your order has entered processing or has been shipped, changes and cancellations are no longer possible. Orders that have already shipped cannot be canceled.

Order Processing

Orders are processed within 1 business day, excluding weekends and public holidays.

Once tracking has been issued, this serves as confirmation that the order has been shipped.

By placing an order on danorasleep.com, you acknowledge and agree to the shipping terms outlined in this policy.

If you have any questions, you can contact us at info@danorasleep.com.

 

 

Country	Standard Shipping Time	Express Shipping
United States	4-7 Calendar Days	3-6 Calendar Days
United Kingdom	5-8 Calendar Days	3-6 Calendar Days
Canada	6-10 Calendar Days	5-9 Calendar Days
Australia	4-8 Calendar Days	4-6 Calendar Days
New Zealand	4-8 Calendar Days
EU (Other)	5-9 Calendar Days	4-7 Calendar Days